Those with previous negative update experiences had weaker beliefs about their ability to control updates than those who had not. Half of our participants reported unexpected restarts, while half also reported growing concern about the state of their device if an update took a long time. Participants were mostly unaware of quality (bug fix) updates, mostly perceiving that updates add features. While overall perceptions of updates were positive, the pattern of use of most participants was incompatible with the default ‘active hours’ settings (28% of participants knew of its existence). We contrast theory with reality in a survey with 93 Windows 10 Home users, capturing experiences and perceptions.
We build a model of Windows 10 update behaviour, identifying interaction points between update features and users. This research investigates if the features Microsoft provides for managing updates on Windows 10 Home Edition are appropriate for computer owners. Applications active prior to a restart can register with the operating system, to automatically restart once updates have been installed. Automatic restarts can be managed through a number of features, such as ‘active hours’ (within which a computer will not restart to complete an update) or by setting a time for restart. Windows 10 Home Edition automatically downloads and installs updates, restarting the computer if needed.
Home computer users are regularly advised to install software updates to stay secure.
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